How to cancel or change
Call or WhatsApp us on +91 94227 70919, or email info@heartlanddunes.com. Please give your booking reference (it starts with HD-) and the name and phone number used to book. The time we receive your message is the time we use for your cancellation.
How much is refunded
The refund depends on how many days before your check-in date you cancel:
| When you cancel | Refund |
|---|---|
| 15 days or more before check-in | Full refund of the amount paid |
| 7 to 14 days before check-in | 50% of the amount paid |
| Less than 7 days before check-in, or no-show | No refund |
Peak dates (such as the Jaisalmer Desert Festival, Diwali, Christmas and New Year) and group bookings may have different terms. If so, we will tell you before you pay.
Changing your dates
You can ask to move your stay to new dates free of charge if you ask at least 7 days before check-in, as long as tents are free on the new dates. If the new dates cost more, you pay the difference. A booking can be moved once.
Leaving early or arriving late
If you check in late or leave before your booked check-out date, the unused nights are not refunded.
If we have to cancel
If we must cancel your booking because of extreme weather, natural events, government orders or safety concerns, you can choose new dates or a full refund of everything you paid.
How refunds are paid and how long they take
- Refunds go back to the same payment method you used (UPI, card, net banking or wallet). We cannot refund to a different account.
- We start the refund within 2 working days of approving it.
- After that, your bank usually takes 5 to 7 working days to show the money in your account. Card refunds can sometimes take up to 10 working days.
- Cash or bank-transfer payments made at the camp are refunded by bank transfer to the guest who paid.
Failed or double payments
If money left your account but your booking was not confirmed, or you were charged twice, please contact us with the payment reference. Any amount not used for a confirmed booking is refunded in full, usually automatically by Razorpay within 5 to 7 working days.
Contact us
Heartland Dunes Luxury Camps
Sam Dunes, Kanoi, Jaisalmer, Rajasthan, India
Phone and WhatsApp: +91 94227 70919
Other number: +91 94223 03000
Email: info@heartlanddunes.com
Questions about this page? Call or WhatsApp us on +91 94227 70919 or email info@heartlanddunes.com. We are happy to help.